Getting Started with Onvio
This post walks through what the portal is, why it matters, and how to get the most from the how‑to guides embedded on this page.
Getting Started With Your Onvio Client Center
The Onvio Client Center is the secure online hub clients use to exchange documents, sign forms, and collaborate with Cotton Mather Accounting Group (CMAG). This post walks through what the portal is, why it matters, and how to get the most from the how‑to guides embedded on this page.
Requesting Client Portal Access
If you are a CMAG client but have never used the online portal, your first step is to request access. Open a browser and go to www.cottonmather.com, then click the “Client Portal” link in the main navigation. On the portal landing screen, you will see two options: one for people who already have an account and one labeled “I need an account” or “Request Access.” Click the “Request Access” button to open the short access request form.
That form asks for basic information—typically your first name, last name, and email address—so the CMAG team can verify you as a current client and connect the portal to the right records. After you submit the form, your request goes to the internal team; you will then receive an email within about two business days confirming that your account has been set up and providing instructions to log in. The page also includes a link to the Onvio Help Center and an overview video, so if you want to see how the client portal works before your access is approved, you can watch that while you wait.
Uploading Documents to the Client Portal
Once you have an account, uploading documents to CMAG through the portal is straightforward. Start by going to https://www.cottonmather.com and clicking on “Client Portal” in the top navigation. On the portal page, choose “Log In” under the “I have an account” option, which will take you to the Thomson Reuters Onvio sign‑in screen. Enter your email and password, click “Sign in,” and, if prompted, complete the two‑factor verification step by following your browser’s instructions.
After you successfully sign in, you will see your portal home with two main tabs near the top: “Tasks” and “Documents.” Click on the “Documents” tab to view files associated with your account. To upload new documents, click the “Add” button; a window will open that lets you either drag and drop files from your computer or click “Browse” to select them. Once you have added the correct files, click “Upload” to send them securely to CMAG.
After the upload finishes, your accounting team can access those documents directly in the portal, which is faster and more secure than sending them by regular email.
Getting Help With Onvio
Onvio Client Center is a secure web portal where you can upload tax and accounting documents, review completed work, and access your information from anywhere. CMAG uses Onvio as its primary “digital front desk,” so most document requests and file deliveries will flow through this system.
If you ever get stuck using the Onvio Client Center, the easiest place to start is the built‑in Onvio Help Center. From the CMAG website or your portal login screen, look for the Onvio Client Center area; there you will see links that clearly separate people who already have an account from those who still need one. The same section also points you to the Onvio Help Center and a short video titled something like “Register and use your client portal,” which walks through the basics visually.
Think of the Help Center as your searchable library for everything related to the portal. Once you click into it, you can browse topics, watch the registration video, and read quick articles that answer common questions about logging in, uploading documents, or resolving technical issues. If you hit a snag at any point—whether during sign‑in or while trying to complete a task—returning to this Help Center page is a simple, self‑service way to get back on track without waiting for a call or email response.
Tips for Using the Onvio Guides Effectively
To get the most out of the how‑tos:
- Open the how‑to in one browser tab and your Onvio portal in another, then follow along step by step.
- Pause on each screenshot and make sure your screen matches what you see in the guide before moving forward.
- If something looks different on your device (for example, on mobile), look for the same button labels and icons even if the layout has shifted.
When to Use the Portal vs. Calling the Office
The portal is ideal for routine, document‑related tasks like uploading tax documents and downloading completed returns. For questions that require personalized advice or time‑sensitive clarifications, you can still call Cotton Mather Accounting Group during business hours.
Staying Organized Each Tax Season
Using Onvio consistently throughout the year reduces last‑minute tax season stress. As you receive important forms or notices, upload them promptly to your portal so your accounting team has everything needed to work efficiently on your behalf.








